Legal

Privacy Policy

Last updated: 31 October 2026

RU Active Dubai (“RU Active”, “we”, “us”) provides sports medicine, physiotherapy, osteopathy, podiatry and rehabilitation from two clinics in Dubai:

Sports City: ICC Academy, Dubai Sports City · 056 842 2016
Science Park: 205 South Tower, Dubai Science Park · 052 435 1715

This policy explains what personal information we collect, how we use it and the choices you have. It applies to both clinics and to this website. If you have any questions, email info@ruactivedubai.com.

1. The information we collect

When you request an appointment on our website: your name, email address, phone number, preferred clinic, service, preferred clinician, preferred date and anything you tell us in your message.

When you contact us by WhatsApp, phone or email: your contact details and the content of your messages.

When you become a patient: the information we need to care for you, including your medical history, symptoms, assessment and treatment notes, test results (such as VALD or running gait assessments), and your payment and insurance details.

When you browse our website: basic technical information such as your device, browser, the pages you visit and your approximate location, collected through cookies and analytics tools (see section 5).

2. How we use it

To respond to your enquiry and arrange your appointment
To assess, diagnose and treat you, and to keep accurate clinical records
To coordinate your care between our clinicians and, with your consent, with other healthcare providers
To take payment and provide the documents you need for insurance claims
To send appointment reminders and other messages about your care
To meet our legal and regulatory obligations as a licensed healthcare provider in Dubai
To understand how our website is used and improve it

We do not sell your personal information, and we will not send you marketing messages without your permission.

3. Your health information

Information about your health is sensitive, and we treat it that way. We only collect what we need to care for you, access is limited to the clinical and administrative team involved in your care, and we keep medical records in line with UAE health data law, including Federal Law No. 2 of 2019 on the use of information and communication technology in health fields, and Dubai Health Authority requirements.

4. Who we share it with

Our team at both clinics, where needed for your care or appointment
Other healthcare providers, such as your doctor or a specialist, with your consent or where needed for your care
Your insurer, when you ask us to provide documents for a claim
Service providers who help us run the clinic and website, such as our website host and our email and messaging services. They may only use your information to provide their service to us
Authorities, where the law requires it

5. Cookies and third-party tools

Our website uses cookies and similar technologies, including Google Tag Manager and Google analytics tools, to understand how visitors use the site. Our patient reviews are shown using Trustindex, which displays Google reviews, and our chat button connects you to WhatsApp, which is run by Meta. These services may set their own cookies and handle data under their own privacy policies.

You can block or delete cookies in your browser settings. The website will still work.

6. How long we keep it

We keep clinical records for as long as UAE law and Dubai Health Authority rules require. Enquiries and appointment requests that don’t lead to treatment are kept only for as long as we need them to deal with your request and for our reasonable business records.

7. How we protect it

We use technical and organisational measures to protect your information, including access controls and secure systems. No way of sending information over the internet is completely secure, so please don’t include detailed medical information in the website form. You can share it with your clinician at your appointment.

8. Your rights

Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), you can ask us to:

give you a copy of the personal information we hold about you
correct information that is wrong or incomplete
delete your information, where we are not required by law to keep it (for example, medical records)
stop or limit certain uses of your information, or withdraw consent you have given

To make a request, email info@ruactivedubai.com. We may need to confirm your identity before we respond.

9. Patients under 18

We treat young athletes and other patients under 18. For these patients, we collect information from, and communicate with, a parent or legal guardian, who must consent to treatment.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated. See also our Terms & Conditions.